Warranty Policy
Effective Date: August 10, 2026
Every authentic collectible knife sold by Blade House is backed by the manufacturer's limited lifetime warranty — but adding custom engraving changes that coverage. Here's what you need to know before you buy.
Manufacturer's Limited Lifetime Warranty
The manufacturers of the knives we carry — including W.R. Case & Sons Cutlery Co., Rough Ryder, and German Eye — provide limited lifetime warranties on their knives, covering defects in materials and workmanship under normal use. Because Blade House is an authorized reseller — not the manufacturer — warranty claims for unmodified knives are handled through each brand's official warranty process.
If your knife has no custom engraving and you believe it has a manufacturing defect, please call us at (912) 310-8887 and our team will help you initiate a warranty claim with the manufacturer.
Engraving Voids Manufacturer Warranty
Custom engraving performed by Blade House — including laser engraving, surface metal etching, color fill, and tech print — modifies the surface of the knife. Once a knife is engraved, the manufacturer's limited lifetime warranty is voided on the engraved components. This includes the blade flats, bolsters, and handle surfaces where engraving is applied.
Blade House takes great care in performing all engraving services, and our workmanship is guaranteed. However, the factory warranty from the manufacturer will no longer cover areas that have been modified by engraving.
What's Covered (Unengraved Knives)
- Defects in blade material or heat treatment
- Manufacturing flaws in handle materials (bone, synthetic, wood, stag, etc.)
- Issues with springs, liners, or assembly from the factory
- Coverage under each manufacturer's limited lifetime warranty terms
For any of the above issues on an unengraved knife, call us at (912) 310-8887 and we'll guide you through the manufacturer warranty process.
What's Not Covered
- Damage caused by misuse, abuse, or improper maintenance
- Normal wear and tear including blade dulling from regular use
- Rust or corrosion from improper storage or lack of oiling on carbon steel blades
- Modifications made after purchase, including engraving, reshaping, or disassembly
- Cosmetic changes to engraved areas after the engraving process is complete
Blade House Engraving Guarantee
While engraving voids the manufacturer's warranty, Blade House stands behind the quality of our engraving work. If you experience an issue directly related to the engraving process itself — such as misaligned text or an error on our part — contact us within 30 days of receiving your order and we will make it right.
Need Warranty Assistance?
If your knife is not engraved and you have a warranty concern, we're here to help. Reach out and our team will assist you with the manufacturer warranty process:
Phone: (912) 310-8887
Email: support@bladehouse.com
Address: 2759 US-441 | Douglas, GA 31535 | United States
Blade House is an authorized reseller of premium knife brands including W.R. Case & Sons Cutlery Co., Rough Ryder, and German Eye. All Case® and Case XX® marks are the property of W.R. Case & Sons Cutlery Co. Blade House is not affiliated with or endorsed by any manufacturer beyond the authorized reseller relationship. Custom engraving services are performed by Blade House and may void the manufacturer's warranty on engraved components.
For full terms of your purchase, please also review our Terms of Service and Privacy Policy.